{"id":31185,"date":"2024-02-05T16:26:45","date_gmt":"2024-02-05T16:26:45","guid":{"rendered":"https:\/\/ani.pt\/user-support\/"},"modified":"2024-11-14T12:06:59","modified_gmt":"2024-11-14T12:06:59","slug":"user-support","status":"publish","type":"page","link":"https:\/\/ani.pt\/en\/user-support\/","title":{"rendered":"USER SUPPORT"},"content":{"rendered":"\n[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;Section&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/ani.pt\/wp-content\/uploads\/2024\/06\/ani-area-restrita-banner-v2.jpg&#8221; parallax=&#8221;on&#8221; custom_padding=&#8221;150px||200px||false|false&#8221; custom_padding_tablet=&#8221;150px||150px||true|false&#8221; custom_padding_phone=&#8221;150px||150px||true|false&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; 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custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;Section&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;15px||20px||false|false&#8221; custom_padding_tablet=&#8221;15px||25px||false|false&#8221; custom_padding_phone=&#8221;15px||10px||false|false&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;80%&#8221; max_width_tablet=&#8221;80%&#8221; max_width_phone=&#8221;80%&#8221; max_width_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|700|||||||&#8221; header_text_color=&#8221;#ff5869&#8243; header_font_size=&#8221;4.5em&#8221; custom_margin=&#8221;||0px||false|false&#8221; header_font_size_tablet=&#8221;4.5em&#8221; header_font_size_phone=&#8221;3.5em&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<h1>User Support<\/h1>[\/et_pb_text][et_pb_divider color=&#8221;#3dbdc0&#8243; divider_weight=&#8221;6px&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; width=&#8221;10%&#8221; width_tablet=&#8221;10%&#8221; width_phone=&#8221;25%&#8221; 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link_text_color=&#8221;#7d55c7&#8243; link_font_size=&#8221;2.5em&#8221; header_font=&#8221;|600|||||||&#8221; header_text_color=&#8221;#3cbdc0&#8243; header_font_size=&#8221;3em&#8221; header_line_height=&#8221;1.2em&#8221; header_2_font=&#8221;|600|||||||&#8221; header_2_text_color=&#8221;#2a3163&#8243; header_2_font_size=&#8221;3em&#8221; header_3_font=&#8221;|700|||||||&#8221; header_3_text_color=&#8221;#3cbdc0&#8243; header_3_font_size=&#8221;2.5em&#8221; custom_margin=&#8221;||||false|false&#8221; custom_margin_tablet=&#8221;||||false|false&#8221; custom_margin_phone=&#8221;||15px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;||||false|false&#8221; custom_padding_last_edited=&#8221;off|desktop&#8221; header_font_size_tablet=&#8221;3em&#8221; header_font_size_phone=&#8221;2em&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;2em&#8221; header_2_font_size_last_edited=&#8221;on|tablet&#8221; header_3_font_size_tablet=&#8221;&#8221; header_3_font_size_phone=&#8221;2.3em&#8221; header_3_font_size_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<h2><b><span lang=\"PT\"><span class=\"x_ui-provider\">BECAUSE INNOVATION<\/span><br aria-hidden=\"true\"><span class=\"x_ui-provider\">IS ALSO MADE UP OF SUPPORT AND COLLABORATION.<\/span><\/span><\/b><\/h2>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#2a3163&#8243; text_font_size=&#8221;1.3em&#8221; text_line_height=&#8221;1.3em&#8221; link_font=&#8221;|700|||||||&#8221; link_text_color=&#8221;#7d55c7&#8243; header_2_text_color=&#8221;#3dbdc0&#8243; header_2_font_size=&#8221;2.2vw&#8221; header_3_text_color=&#8221;#9f9f9f&#8221; custom_margin=&#8221;0px||40px||false|false&#8221; custom_margin_tablet=&#8221;||||false|false&#8221; custom_margin_phone=&#8221;||15px||false|false&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; text_font_size_tablet=&#8221;&#8221; text_font_size_phone=&#8221;&#8221; text_font_size_last_edited=&#8221;on|desktop&#8221; header_2_font_size_tablet=&#8221;2.2vw&#8221; header_2_font_size_phone=&#8221;2.2vw&#8221; header_2_font_size_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<p><span>A specialised team is always on hand to help you and provide all the clarifications you are looking for, complementing all the channels you also have at your disposal such as our Bot, LiveChat, Metaverse Desk, FAQs or Whatsapp ANI.<\/span><\/p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; link_font=&#8221;|700|||||||&#8221; link_text_color=&#8221;#7d55c7&#8243; link_font_size=&#8221;2.5em&#8221; header_font=&#8221;|600|||||||&#8221; header_text_color=&#8221;#ff5869&#8243; header_font_size=&#8221;2.5em&#8221; header_2_font=&#8221;|600|||||||&#8221; header_2_text_color=&#8221;#ff5869&#8243; header_2_font_size=&#8221;2.5em&#8221; header_3_font=&#8221;|700|||||||&#8221; header_3_text_color=&#8221;#3cbdc0&#8243; header_3_font_size=&#8221;2.5em&#8221; custom_margin=&#8221;||||false|false&#8221; custom_margin_last_edited=&#8221;off|phone&#8221; custom_padding=&#8221;||||false|false&#8221; header_2_font_size_tablet=&#8221;2.2vw&#8221; header_2_font_size_phone=&#8221;2.2vw&#8221; header_2_font_size_last_edited=&#8221;off|desktop&#8221; header_3_font_size_tablet=&#8221;&#8221; header_3_font_size_phone=&#8221;2.3em&#8221; header_3_font_size_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<h2><b><span lang=\"PT\">Send us your questions and suggestions. We want to hear from you. <\/span><\/b><\/h2>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;Section&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_padding=&#8221;15px||||false|false&#8221; custom_padding_tablet=&#8221;0px||25px||false|false&#8221; custom_padding_phone=&#8221;0px||||false|false&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row custom_padding_last_edited=&#8221;on|tablet&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;80%&#8221; max_width_tablet=&#8221;80%&#8221; max_width_phone=&#8221;80%&#8221; max_width_last_edited=&#8221;on|desktop&#8221; custom_margin_tablet=&#8221;||20px||false|false&#8221; custom_margin_phone=&#8221;||20px||false|false&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; custom_padding=&#8221;5px||5px||true|false&#8221; custom_padding_tablet=&#8221;||||true|false&#8221; custom_padding_phone=&#8221;||||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_toggle title=&#8221;GENERAL CONTACTS&#8221; open_toggle_text_color=&#8221;#2a3163&#8243; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#ff5869&#8243; toggle_icon=&#8221;&#x4c;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;50px&#8221; open_icon_color=&#8221;#ff5869&#8243; open_toggle_icon=&#8221;&#x4b;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;50px&#8221; icon_font_size_tablet=&#8221;50px&#8221; icon_font_size_phone=&#8221;40px&#8221; icon_font_size_last_edited=&#8221;on|desktop&#8221; open_icon_font_size_tablet=&#8221;50px&#8221; open_icon_font_size_phone=&#8221;40px&#8221; open_icon_font_size_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#2a3163&#8243; title_level=&#8221;h2&#8243; title_font=&#8221;|700|||||||&#8221; title_font_size=&#8221;1.5em&#8221; body_text_color=&#8221;#666666&#8243; body_font_size=&#8221;1.3em&#8221; body_line_height=&#8221;1.4em&#8221; body_link_font=&#8221;|700|||on||||&#8221; body_link_text_color=&#8221;#7d55c7&#8243; body_link_font_size=&#8221;1em&#8221; background_enable_color=&#8221;off&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;|0px||0px|false|false&#8221; link_option_url_new_window=&#8221;on&#8221; title_font_size_tablet=&#8221;&#8221; title_font_size_phone=&#8221;&#8221; title_font_size_last_edited=&#8221;on|desktop&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;&#8221; body_font_size_last_edited=&#8221;on|desktop&#8221; body_line_height_tablet=&#8221;1.4em&#8221; body_line_height_phone=&#8221;1.4em&#8221; body_line_height_last_edited=&#8221;on|desktop&#8221; custom_css_toggle_icon=&#8221;margin-right:11px;&#8221; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#707070&#8243; global_colors_info=&#8221;{}&#8221;]<p><strong>ANI general telephone number<br><\/strong>Tel.: +351 214 232 100<\/p>\n<p><strong>ANI general email<\/strong><br><a href=\"mailto:info@ani.pt\">info@ani.pt<\/a><\/p>\n<p><strong>E-mail Board of Directors<\/strong><\/p>\n<p><a href=\"mailto:conselho.administracao@ani.pt\">conselho.administracao@ani.pt<\/a><\/p>\n<p><strong>ANI Presidency<\/strong><br><a href=\"mailto:presidente@ani.pt\">presidente@ani.pt<\/a><\/p>\n<p><strong>Portugal 2020 &#8211; Financial incentives for business R&amp;D<\/strong><br><a href=\"mailto:apoioportugal2020@ani.pt\">apoioportugal2020@ani.pt<\/a><\/p>\n<p><strong>Sifide &#8211; Tax Incentives for Business R&amp;D<\/strong><br><a href=\"mailto:sifide@ani.pt\">sifide@ani.pt<\/a><\/p>\n<p><strong>Horizon 2020 &#8211; Support for national participation<\/strong><br><a href=\"mailto:H2020@ani.pt\">H2020@ani.pt<\/a><\/p>\n<p><strong>EUREKA and EUROSTARS Programme<\/strong><br><a rel=\"noopener\" href=\"mailto:eureka@ani.pt\" target=\"_blank\">eureka@ani.pt<\/a><\/p>\n<p><strong><span>International Partnerships and Technology Transfer<\/span><br><a rel=\"noopener\" href=\"https:\/\/www.portaldainovacao.pt\/Portal_Inovacao\/Homepage.aspx\" target=\"_blank\">Technology and Business Exchange<\/a><\/strong><\/p>\n<p><strong>Enterprise Europe Network<\/strong><br><a href=\"mailto:een-portugal@ani.pt\">een-portugal@ani.pt<\/a><span><br><\/span><\/p>\n<p><strong>Born From Knowledge<br><a rel=\"noopener\" href=\"http:\/\/bfk.ani.pt\/pt\/\" target=\"_blank\">BfK website<\/a><\/strong><br><a href=\"mailto:bornfromknowledge@ani.pt\">bornfromknowledge@ani.pt<\/a><\/p>[\/et_pb_toggle][et_pb_toggle title=&#8221;LOCATIONS&#8221; open_toggle_text_color=&#8221;#2a3163&#8243; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#ff5869&#8243; toggle_icon=&#8221;&#x4c;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;50px&#8221; open_icon_color=&#8221;#ff5869&#8243; open_toggle_icon=&#8221;&#x4b;||divi||400&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;50px&#8221; icon_font_size_tablet=&#8221;50px&#8221; icon_font_size_phone=&#8221;40px&#8221; icon_font_size_last_edited=&#8221;on|desktop&#8221; open_icon_font_size_tablet=&#8221;50px&#8221; open_icon_font_size_phone=&#8221;40px&#8221; open_icon_font_size_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#2a3163&#8243; title_level=&#8221;h2&#8243; title_font=&#8221;|700|||||||&#8221; title_font_size=&#8221;1.5em&#8221; body_text_color=&#8221;#666666&#8243; body_font_size=&#8221;1.3em&#8221; body_line_height=&#8221;1.4em&#8221; body_link_font=&#8221;|700|||on||||&#8221; body_link_text_color=&#8221;#7d55c7&#8243; background_enable_color=&#8221;off&#8221; custom_margin=&#8221;20px||0px||false|false&#8221; custom_padding=&#8221;|0px||0px|false|false&#8221; title_font_size_tablet=&#8221;&#8221; title_font_size_phone=&#8221;&#8221; title_font_size_last_edited=&#8221;on|desktop&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;&#8221; body_font_size_last_edited=&#8221;on|desktop&#8221; body_line_height_tablet=&#8221;1.4em&#8221; body_line_height_phone=&#8221;1.4em&#8221; body_line_height_last_edited=&#8221;on|desktop&#8221; custom_css_toggle_icon=&#8221;margin-right:11px;&#8221; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#707070&#8243; global_colors_info=&#8221;{}&#8221;]<h3 style=\"color: #ff5869;\">PORTO<\/h3>\n<p>EDIF\u00cdCIO NET<br>RUA DE SALAZARES, 842<br>4149-002 PORTO<\/p>\n<p><strong>GPS coordinates<\/strong><br>Latitude: N 41\u00b0 10\u2032 30.014\u2033<br>Longitude: W 8\u00b0 39\u2032 34.319\u2033<\/p>\n<p><iframe src=\"https:\/\/www.google.com\/maps\/embed?pb=!1m18!1m12!1m3!1d3003.153255895452!2d-8.661262223464982!3d41.17482440915248!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0xd246f7c6617e21b%3A0x862826e8a3372551!2sANI%20-%20National%20Innovation%20Agency!5e0!3m2!1sen!2spt!4v1704732586325!5m2!1sen!2spt\" width=\"600\" height=\"450\" style=\"border: 0;\" allowfullscreen=\"\" loading=\"lazy\" referrerpolicy=\"no-referrer-when-downgrade\"><\/iframe><\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"color: #ff5869;\">LISBON<\/h3>\n<p>CAMPUS DO LUMIAR, ED. O, 1\u00ba<br>ESTRADA DO PA\u00c7O DO LUMIAR<br>1649-038 LISBOA <\/p>\n<p><strong>GPS coordinates<\/strong><br>Latitude: N 38\u00b0 76.933\u2032<br>Longitude: W 009\u00b0 17.938\u2032<\/p>\n<p><iframe src=\"https:\/\/www.google.com\/maps\/embed?pb=!1m14!1m8!1m3!1d6221.2855163741915!2d-9.180715!3d38.771897!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0xd1932c82447c911%3A0xa5b3f1c00ef3c9cd!2sANI%20-%20National%20Innovation%20Agency!5e0!3m2!1sen!2sus!4v1704732856368!5m2!1sen!2sus\" width=\"600\" height=\"450\" style=\"border: 0;\" allowfullscreen=\"\" loading=\"lazy\" referrerpolicy=\"no-referrer-when-downgrade\"><\/iframe><\/p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row disabled_on=&#8221;on|on|on&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; custom_padding=&#8221;0px|0px|0px|0px|false|false&#8221; disabled=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; 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--><\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;80%&#8221; max_width_tablet=&#8221;80%&#8221; max_width_phone=&#8221;80%&#8221; max_width_last_edited=&#8221;on|desktop&#8221; custom_margin=&#8221;41px||||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; link_font=&#8221;|700|||||||&#8221; link_text_color=&#8221;#7d55c7&#8243; link_font_size=&#8221;2.5em&#8221; header_font=&#8221;|600|||||||&#8221; header_text_color=&#8221;#ff5869&#8243; header_font_size=&#8221;2.5em&#8221; header_2_font=&#8221;|300|||||||&#8221; header_2_text_color=&#8221;#3dbdc0&#8243; header_2_font_size=&#8221;2.2vw&#8221; header_3_font=&#8221;|700|||||||&#8221; header_3_text_color=&#8221;#3cbdc0&#8243; header_3_font_size=&#8221;2.5em&#8221; custom_margin=&#8221;||||false|false&#8221; custom_margin_last_edited=&#8221;off|phone&#8221; custom_padding=&#8221;||||false|false&#8221; header_2_font_size_tablet=&#8221;2.2vw&#8221; header_2_font_size_phone=&#8221;2.2vw&#8221; header_2_font_size_last_edited=&#8221;on|desktop&#8221; header_3_font_size_tablet=&#8221;&#8221; header_3_font_size_phone=&#8221;2.3em&#8221; header_3_font_size_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<h1>Send us a message<\/h1>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f29728-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"29728\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/31185#wpcf7-f29728-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"29728\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f29728-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:29728,&quot;conditions&quot;:[],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false,&quot;notice_dismissed_rollback-cf7-5.8.5&quot;:true,&quot;notice_dismissed_rollback-cf7-5.8.7&quot;:true}}\" \/>\n<\/fieldset>\n<p><label class=\"ani-form-label\">\n\t<input class=\"wpcf7-form-control wpcf7-hidden\" value=\"\" type=\"hidden\" name=\"role_display\" \/><\/label>\n<\/p>\n<div class=\"ani-form-first-column\">\n\t<p><label class=\"ani-form-label\"> Name:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"fale-connosco-nome\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required ani-form-text-field\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"fale-connosco-nome\" \/><\/span> <\/label>\n\t<\/p>\n\t<p><label class=\"ani-form-label\"> Email<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email ani-form-email-field\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span> <\/label>\n\t<\/p>\n<\/div>\n<div class=\"ani-form-second-column\">\n\t<p><label class=\"ani-form-label\"> Last Name:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"fale-connosco-apelido\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required ani-form-text-field\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"fale-connosco-apelido\" \/><\/span> <\/label>\n\t<\/p>\n\t<p><label class=\"ani-form-label\"> Company:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"fale-connosco-empresa\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required ani-form-text-field\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"fale-connosco-empresa\" \/><\/span> <\/label>\n\t<\/p>\n<\/div>\n<div style=\"clear:both;padding-top:15px;\">\n\t<p><label class=\"ani-form-label\"> Message:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"faleconnosco-mensagem\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required ani-form-text-field\" aria-required=\"true\" aria-invalid=\"false\" name=\"faleconnosco-mensagem\"><\/textarea><\/span> <\/label>\n\t<\/p>\n<\/div>\n<p><input type=\"hidden\" name=\"_wpcf7_captcha_challenge_captcha-1\" value=\"1738256274\" \/><img decoding=\"async\" class=\"wpcf7-form-control wpcf7-captchac wpcf7-captcha-captcha-1\" width=\"72\" height=\"24\" alt=\"captcha\" src=\"https:\/\/ani.pt\/wp-content\/uploads\/wpcf7_captcha\/1738256274.png\" \/><span class=\"wpcf7-form-control-wrap\" data-name=\"captcha-1\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-captchar\" autocomplete=\"off\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"captcha-1\" \/><\/span>\n<\/p>\n<p><a href=\"#\" class=\"ani-field-btn-container\"><span><input class=\"wpcf7-form-control wpcf7-submit has-spinner ani-form-btn-field\" type=\"submit\" value=\"SUBMIT\" \/><\/span><\/a>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/et_pb_code][et_pb_text _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;DM Sans||||||||&#8221; text_font_size=&#8221;1em&#8221; link_font=&#8221;DM Sans||||||||&#8221; link_text_color=&#8221;#7d55c7&#8243; custom_margin=&#8221;90px||||false|false&#8221; custom_margin_tablet=&#8221;100px||||false|false&#8221; custom_margin_phone=&#8221;100px||||false|false&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; hover_enabled=&#8221;0&#8243; custom_css_main_element=&#8221;clear: both;&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<p class=\"x_MsoNormal\"><i><span lang=\"PT\">Data Processing: Ag\u00eancia Nacional de Inova\u00e7\u00e3o, S.A. (ANI), processes personal data within the scope of its responsibilities and for the purposes of registration, authentication, and identity verification; reception, analysis, and evaluation of applications and monitoring the execution of requests submitted to the entity; issuance of certificates, certificates, and declarations; analysis and response to clarification requests; auditing, and control. The processing is necessary to fulfill legal obligations to which <\/span><\/i><i><span> <\/span><\/i><i><span lang=\"PT\">Ag\u00eancia Nacional de Inova\u00e7\u00e3o, S.A.<\/span><\/i><i><span> <\/span><\/i><i><span lang=\"PT\">is subject and for pursuing the public interest, arising from the entity&#8217;s responsibilities and legal competencies; contractual execution or pre-contractual measures at the request of the data subject; consent of the data subject.<span class=\"x_apple-converted-space\"> <\/span><\/span><\/i><span><\/span><\/p>\n<p class=\"x_MsoNormal\"><span lang=\"PT\"><i>Exercise of rights: You may exercise<\/i><\/span><i><span>your<\/span><\/i><i><span lang=\"PT\">right to access personal data, rectification, limitation of processing, data deletion, opposition, and the right to submit a complaint to the supervisory authority, the National Data Protection Commission (CNPD), by submitting a request to the Data Protection Officer of the entity through the contacts indicated abov<span class=\"x_apple-converted-space\">e.<\/span><\/span><\/i> <span><\/span><\/p>\n<p class=\"x_MsoNormal\"><i><span lang=\"PT\">You can contact Ag\u00eancia Nacional de Inova\u00e7\u00e3o, S.A. (ANI), through the online form, <\/span><\/i><i><span lang=\"PT\"><a title=\"mailto:comunicacao@ani.pt\" href=\"mailto:comunicacao@ani.pt\" data-linkindex=\"0\"><span>comunicacao@ani.pt<\/span><\/a><span class=\"x_apple-converted-space\">,<\/span> <\/span><\/i><span lang=\"PT\"><i>or the customer service line at +351 214 232 100 (cost of call to the national fixed network), available on weekdays from 09:00 to 18:00.<\/i><\/span><span><\/span><\/p>\n<p class=\"x_MsoNormal\"><i><span lang=\"PT\">For more information<\/span><\/i> <i><span>, please <\/span><\/i><i><span lang=\"PT\"><a title=\"https:\/\/ani.pt\/politica-de-protecao-de-dados\/\" data-auth=\"NotApplicable\" rel=\"noopener noreferrer\" target=\"_blank\" href=\"https:\/\/ani.pt\/en\/data-protection-policy\/\" data-linkindex=\"1\"><span>consult the Data Protection Policy.<\/span><\/a><\/span><\/i><span><\/span><\/p>\n<div>\n<p class=\"x_MsoNormal\"><i><span lang=\"PT\">Ag\u00eancia Nacional de Inova\u00e7\u00e3o, S.A., legal entity and tax identification number 503024260, headquartered at Rua de Sagres n\u00ba 11, 4150-649 Porto.<\/span><\/i><\/p>\n<\/div>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"<p>User SupportBECAUSE INNOVATIONIS ALSO MADE UP OF SUPPORT AND COLLABORATION.A specialised team is always on hand to help you and provide all the clarifications you are looking for, complementing all the channels you also have at your disposal such as our Bot, LiveChat, Metaverse Desk, FAQs or Whatsapp ANI.Send us your questions and suggestions. We [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":30559,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categorias-de-pagina":[663],"class_list":["post-31185","page","type-page","status-publish","has-post-thumbnail","hentry","categorias-de-pagina-ani-members-area"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>USER SUPPORT | ANI<\/title>\n<meta name=\"description\" content=\"A specialised team is always on hand to help you and provide all the information you need, find out more at ANI.\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"USER SUPPORT | 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